❓Frequently Asked Questions (FAQ)
1. What products do you sell?
We offer stylish clothing and shoes for both men and women, including:
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Tops, Bottoms, Dresses, Jackets, Shorts
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Shoes for all occasions – casual, formal, and sporty
2. Do you ship outside Israel?
Currently, we ship within Israel and to selected international countries. Shipping availability is shown at checkout.
3. How long does shipping take?
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Israel: 3–7 business days
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International: 7–14 business days (depending on location)
You’ll receive a tracking number as soon as your order ships.
4. How much is the shipping cost?
Shipping charges are calculated automatically at checkout based on your delivery address.
5. Can I return or exchange an item?
Yes! We accept returns/exchanges within 14 days of delivery. Items must be:
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Unworn and in original packaging
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Shoes must be returned in their original box
To request a return, email us at adamat6753@gmail.com with your order number.
6. What if I receive a damaged or wrong item?
We’re sorry for the inconvenience! Please email us within 48 hours of delivery with photos of the issue. We’ll resolve it quickly.
7. How can I track my order?
Once your order ships, we’ll send a tracking link to your email. You can track it anytime.
8. What payment methods do you accept?
We accept:
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Credit/Debit Cards
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PayPal
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Local Israeli payment options (if available at checkout)
All payments are 100% secure.
9. Do you offer discounts or promotions?
Yes! Subscribe to our newsletter to get exclusive offers, new arrivals, and seasonal discounts directly in your inbox.
10. How can I contact customer support?
You can reach us anytime at:
📧 Email: adamat6753@gmail.com
We usually respond within 24–48 hours.
11. Do you offer size guides?
Yes! Each product page includes a detailed size chart to help you find the perfect fit. If you're unsure, feel free to contact us before placing an order.